Measuring the true impact of Coaching the Coaches

Submitted by Colin Minness
in
Manager Tools Trinity

Hi

I am a second line manager with eight reports each responsible for for between 7-10 sales representatives. I am embarking on a programme of upskilling the managers in coaching and am trying to identify (other than sales increase) measures that will indicate that this programme has been successful.

Any ideas as to the indicators I can use?

Thanks

Colin

Submitted by Jon Pappas on Thursday August 6th, 2009 8:55 am

Other indicators could be -
Show me your coaching plan for each of your directs
Did their direct reports achieve their coaching goal?
Ask the managers if they've applied what they've learned about coaching
Ask the managers if they think their skills has increased from when they first learned the coaching model

Submitted by Colin Minness on Thursday August 6th, 2009 8:16 pm

Thanks for these ideas. As with all measures I was trying to locate a quantitative measure but these will provide a surrogate indicator of success.
I am planning also to measure engagement (Gallup Q12 or similar) with the team with the assumption that this will increased with improved coaching of my managers - both in the management group and the rep group. If I get this right, what will I feel and see differently in the business?
Colin